ATG - Complete waste of money

• Having wasted well over an hour trying to solve my problem - in my opinion:1. Apart from being very irritating bots are of little use if the algorithms are badly designed. 2. In my case the bot could not deal with a simple question pointing out that I was being charged booking fees. 3 There does not appear to be any way to contact a human being as the bot just directs customers back to the site where there is a box to put the query in .4. Putting the query into the box provided just led to a number of unanswerable questions as I was dealing with two shows and two dates. I was not prepared to go through the whole process twice where it could have been answered simply by a human being.5.The overall trustpilot 2 star rating is overgenerous 6.The £50 subscription is a complete waste of money If there is no response to this review nothing else needs to be said.

tried to buy tickets online in…

• tried to buy tickets online in September and always get the same message payment failed when i ytry to pay.Contacted them over the phone and they took payment got the voucher in time for my sisters 60th Birthday.Tried again today and yesterday and same message thats been on there for months still showingpayment failed Phone dthe helpline on the message and told to retry on line with different browser and different cardstill no joy.The Lady basically said we cant do anything.Retried online still nothingphoned helpline again and was told they could helpandget it sorted as I had oriinally paid over the phone a couple of months ago.Guy was great and spoke to his manager who then informed him cant be done overb the phone and I would have to travel to Sainsburys and buy a voucher.Dreadful service and outdated website .The message has been on there for months.I basically said dont you want my money or anyone elses money?

LI EXCELLENT COSTOMER SERVICE

• Li @Costomer service Most helpful with exchanging our tickets as an access member Li went the extra mile to find us similar seats in the same location with only a small exchange fee who can argue with that.There is a wait time but that is to be expected at busy times of the year you’d probably get through shorter time to call when lines open first thing in the morning .I have to say I have never experience any issues with AGT costomer service and you can get reasonable seating if you spend a little time looking prior to the call to have idea exactly what your expecting for this service . EXCELLENT SERVICE ALL ROUND AND VERY HAPPY CUSTOMERS .HIGHLY RECOMMEND .****

Trying for over an hour

• Trying for over an hour too book Panto tickets at Milton Keynes Theatre. Impossible website. Cannot get through to anyone ( watch out for premium call charges).

No respons

• I have been trying to get through to customer services over the past month and not one call has lead to an actual answer. I cannot book tickets on line as wish to use theatre tokens which you can only do via telephone even though the message given once you click on option to use tokens directs you back to online bookings. So frustrating .

ATG RIP OFF MERCHANTS

• Id rate 0 if it was an option. An update on my problem. ATG STILL havent refunded my money for a show we missed on the 23rd September due to bsl no longer being available. THEY sent a refund to a bank im no longer with they told me they had traced that payment so they know i didnt recieve it. After a lot of phone calls i now have proof the account is closed i sent it to them. Guess what they still havent returned MY money disgusting behaviour.

I’ve spent hours waiting on the phone …

• I’ve spent hours waiting on the phone trying to contact the access department of ATG but still no joy. Is this company’s objective to hasten the demise of theatre going? If I had the option to give the zero stars then I would. Incredibly poor service. Please please theatres of the U.K. find an alternative company to use.

Appalling

• Appalling. If I could put 0 I would. How can you provide a dedicated line for disabled enquiries and never pick up? Website is confusing and non accessible. Total breach of Equlity Act.

DISRESPECT OF THE ELDERLEY

• Hi MarkI have again been in touch with AGT tickets requesting vouchers for my friend.They have said that they will look into this again. She has now suffered a fibromyalgia attack from the worry that your Company has caused her. The least you can do is support her and issue her with vouchers.Many thanks

Impossible to exchange ticket even with ticket protectionI

• I ordered an expensive ticket for The Weir at the Harold Pinter theater on their ticket site ATG tickets from abroad . I immediately saw I had made a mistake in the date asking for a ticket on the 13 October 2025 in stead of November I made a request to exchange ticket for any date between -3 and 17 th November 2025z. Received the reply belowYour request has been given a Case Request ID (41769931).BUT after receiving a problem solved message have been unable to contact them . The price I paid included ticket protection. No reply from their box office I will only be in London from the 12 th till the 18th so do not know where to turn for help Surprised and very disappinted

Emma and setting up my account

• Long wait to speak to your Agent but when I did so Emma who took my call was very helpful and patient in dealing with my query this morning re my Access Account; and very efficient in sorting things out for me. Full marks Emma and Thank YouFrank Purdy

Dont buy tickets from this company

• Dont buy tickets from this company if you protect your tickets your are still not guaranteed a refund you have to upload documents to confirm a refund ie an illness accident etc so what is the point of ticket protection if you change your mind and dont fancy it? For what ever reason. What a load of bull avoid at all costs bloody con

Reece saved the day.

• I would have given a 5 for the young man Reece who was really good once I had got through the system. He was very helpful and sorted out our change of tickets in a jiffy I would not have used the phone but it is not possible to make the change I required on the website. The phone is dire. It would have been really helpful if it had told me what number in the queue I was or how long the wait might be.

Avoid these people at all costs.

• Appalling website no customer service. Bought tickets online which is the ONLY way they operate. Had to set up an account which then was uncontactable. They took my money but could not provide me with any tickets. I hope theyre simply useless otherwise it seems to be a con. Only wish that Id checked Trustpilot first.

Awful Website cant order tickets and cant get through to Helpdesk

• Spent over an hour trying to book theatre tickets online. Having entered my order and finally got to payment I received the message that payment had failed. I tried it 3 more times with the same result. I rang the help number that was given and received a message: If you are ringing about a failed payment a fix has been applied please try again I did it didnt work so I have given up. This is not the first time that I have had truuble with this awful website.

Had problems booking tickets with a…

• Had problems booking tickets with a access cardand emailed them.They responded very quickly and sorted the issue out. Very friendly and helpful.Thank you.

Rip off phone call

• When you call them you get charged at a premium rate I wouldn’t mind but they had made a mistake that needed rectifying with a call.

I booked 2 seats to see a show next…

• I booked 2 seats to see a show next year. While me and my partner were looking we didnt realise we had booked the after noon show. Not long after we noticed this. I phoned to change our seats to night time show. They wanted to charge me a fee to change our seats to the night show. The seat prices were the same. Customer service was no help at all. No fee should be charged for them to click.a couple of buttons on the keyboard. They wouldnt change our seats unless we payed the fee. What a joke.

Hannah was fantastic

• Hannah was fantastic - so helpful nothing was too much trouble and it was so refreshing to speak to somebody who was genuinely happy thank you Hannah

Bought tickets for bat out of hell ..seats disaster

• Bought tickets for bat out of hell last year for this year but the seats I ordered and picked out were not the ones we got today my daughter is disabled and cannot do stairs I’ve always booked front row seats and paid extra for this reason .very very disappointed they must have resold our seats and we were given the cheaper seats ..we were supposed to be in row A we were put in rowQ I do know how we managed it .very very upsetting