Absolutely awful web site.

• Takes over an hour to put a simple bet on the football which should take minutes betting on horseracing isnt much better continually loading and reloading web site just to get a simple bet onstake box keeps switching on and off as does each way tick boxthis site drives you up the wall and is unbelievably stressfulavoid this company.

This company doesnt care about the security of its customers…

• This company doesnt care about the security of its customers. I received a text from them saying I had a free cash amount in my account. I didnt click on the link but asked them to confirm if it genuinely came from Betfair. After an hour on the chat I got nowhere..So much for safe gambling and customers welfare at heart. Disgusting treatment.

Frauds

• Frauds. Stay away from there casino and live casino games. You will only lose they are very much manipulated for low RTP. The are also owned by Flutter Entainment a criminal compnay with a long history of fines and criminal behaviour.

I actually opened a Betfair account…

• I actually opened a Betfair account over 10 years ago but never deposited any money into it then forgot about it.Recently I tried to deposit money into this same account only to find Betfair had closed it for business reasons? When I rang customer servicethey said my account had been permanently closed as Betfair can close anyones account ?whenever they like and dont have to give any logical reason why? The decision can apparently never be rescindedas you can see from the Customer experience reviews 86% gave Betfair only one star?

Scam

• Went on Google followed a promotion saying if I deposited £10 I would get £30 to play with and 100 free spins once I joined this never happened spoke to Customer Service told me the promotion didn’t exist even though I prove this afterwards they still did not want to honour it asked for my money back and told to close the account Still an ongoing issue to get my £10 back.. avoid

Account verification problems and customer service is a nightmare!!

• I joined Betfair weeks ago and played my free offer bets. I had £13 in my account and my account was temporarily suspended pending me uploading verification details. Fair enough! I then even renewed my Driving License even though I don`t drive any more. I uploaded a picture of this evidence of address and a photo of my bank card with certain numbers covered as requested. It is still saying that my account is suspended. So I went on their livechat after managing to get passed their chatbots. I have been banging my head against a brick wall for an hour trying to explain to their customer service person that I have uploaded all photos. All I keep getting is the answer-sorry you`ve got to verify your account! I told her to close my account and return my £13 if they don`t want my custom! I just kept getting the same reply! Very frustrating and customer service is just pathetic! They are totally rubbish!

Won free spins great

• Won free spins great! So I played the free spins eventually I won £85.10 I come of the game to see I didn’t receive the money into my account. I went on to get help from customer service asked for all my info and evidence which was provided to then I get told they wasn’t going to do anything and banned my account!

No different from a scam

• Happily let me deposit and place a bet as soon as I won my account was suspended and Ive spent hours speaking to support who are useless... All I want to do is withdraw MY money.Seems like a scam youre best to stay away!

Ive had Betfair in rotation for a…

• Ive had Betfair in rotation for a while. The exchange model is useful but these days I check betfair thru VOdds and it helps in a way that it gives me a way to check movement nefore rracting during in-play betting.

Legalised con merchants

• What a shocking company. The casino is the worst I have ever known. It took £48 at 20p per spin to get a bonus and it paid £8!!! I hadnt used BF for quite a while as the last time it took 300 spins to get a bonus and it paid £5. 1 star is too many

Dreadful Customer Service

• I had an issue making a withdrawal which I attempted to resolve using the online chat service. The agent Rahul provided the worst customer service i have ever encountered. I have subsequently closed my account as a result.

Daylight robbery

• Honestly I dont know whats going on with this company they stopped paying BOG some time ago but seems every time I get a winner they trim the odds the last straw was yesterday i backed a winner it was returned 28/1but I only got paid 20/1Thats me finished iam closing my account after nearly 10 years of business.

Nothing but a con I’ve put loads of…

• Nothing but a con I’ve put loads of money on there site I was winning at first then all of a sudden nothing just money taking thieves better off going on coral at least there honest

Spend 5k never win scamp just take and…

• Spend 5k never win scamp just take and take very bad experienc!!!

would get zero if i could

• would get zero if i couldafter a couple of years away when to use again but was said account is closed for business reasons and cant be reversed wouldnt even give me a reason use another site if i was you

Account problems

• Great at first but as soon as I was winningBetfair suspended my account Ive uploaded the right documents many times over a period of 3 months every time I went on chatonly way you can get InTouchkept asking me to upload again and againwhen they replyed saying they have a huge backlog will get back to me with in 24 hoursI uploaded documents again 2/2/2025not even got a email replyI still have money in account

Dishonest Site

• After many years of using this site a message I had self-excluded appeared. I HAD NOT self-excluded. I spent a ridiculous amount of time on chat with robots all to no avail. Do not use this site. There ae plenty of other online bookmakers to choose from.

I lodged a complaint 3 days ago with…

• I lodged a complaint 3 days ago with the customer services department about a withdrawal issue it will not allow me to withdraw my funds of £290 pounds I provided a bank statement and was told this will be either transferred to my bank account or my card here we are 3 days later after chasing them daily for my funds and being told by the customer service agents that this has been escalated as a priority and I will be contacted no emails with any updates this is scandalous to hold peoples funds and everytime i keep getting fobbed off and they keep saying they have billions of enquiries raised everyday cannot give me a timescale to receive my funds please Betfair can I have my money by return or Im taking this matter further with the the gambling commission and you can advise them why you will not transfer my funds to my account totally unacceptable behaviour from which I thought was a reputable company and actually cared about their customers

Used Betfair for poker game

• Used Betfair for poker game. Another pointless poker site same algorithm as the others. Not realistic play at all. How can you trust a gambling site when the poker is so fixed. Bye!

Too much hassle

• I used to bet every now and then on slots/horse racing and football with Betfair. No issues.I self excluded myself for about five months. Spoke to a nice gentleman on chat last night 27th Nov from the safer gambling team. Spent an hour on chat going through my previous betting issues and how I have come out the other side a lot better. We agreed small deposit and loss limits to reactivate my account. Was told to wait 24 hours and then I would be able to place bets.I tried to login but it said account suspended. So I went on chat only to be told that I needed to provide ID and proof of address. This was never mentioned to me in the initial chat to reactive my account.No other online bookmakers such as Ladbrokes William Hill have asked for ID. After baring my heart and soul for an hour on chat just to be able to justify making small bets again I think this is a step too far. And no I will not contact chat/customer service again as I have already expended too much time and energy to get this account going again just so I could place a few pound bets each week.