Would the government please do a service for our lovely state and audit these crooks

• TOTAL COLLAPSE OF SERVICE: Caesars & Tropicana are PredatoryIf I could give zero stars I would. My first-ever casino trip—a hard-earned vacation for my wife and me—was transformed into a multi-day hostage situation by Tropicana Atlantic City and Caesars Sportsbook. This isnt just bad service; it is a systemic failure and a scam.1. The Hotel Bait and Switch (Tropicana NJ)• The Room Fraud: We paid for an Ocean View. We were given a view of a wall and a broken fridge. After being forced to pay again for an upgrade we were moved to a room where you could barely see a sliver of water if you hung out the window.• Maintenance Abuse: In the final room (a suite with no working AC) the maintenance man actually verbally assaulted and interrogated my wife while she was having an anxiety attack. He told her she shouldnt have gotten such a big room if she wanted the heat to work and flat-out refused to fix it because he was quitting anyway.• Negligence: Bell services took 4 hours to deliver our bags. Room service never showed up. Trash piled up for three days. Management never offered a single apology for the harassment my wife suffered.2. Sportsbook & Online Casino: A Digital RiggingAs a daily user of the Caesars Sportsbook app in Maryland I can confidently say this platform is fraudulent.• Manipulated Lines: I have watched the app change spreads and picks after they were locked in.• The Boost Scam: The Toggle feature for profit boosts is designed to fail; you switch it on but by the time the bet places it reverts to the original odds cheating you out of your payout.• Zero Rewards: After spending thousands they didnt just fail to provide rewards—they wiped my entire profile of Tier Credits and Rewards the moment I filed a formal complaint.3. Corporate GhostingThe customer service is a black hole. I have called corporate five times. Each time I am routed to an offshore call center where the staff is rude dismissive and refuses to escalate to a supervisor. They take your money instantly but when they owe you a resolution they spin you until you give up.4. Tax & Regulatory ConcernsBeware: This organization is inconsistent in reporting bets for tax purposes and operates with a complete lack of transparency. They prey on students and first-timers knowing they can hide behind their fine print.VERDICT: If you value your money your sanity or your spouses safety stay away. The Horseshoe is the only property in their network that acts with any decency. Caesars NJ and their Sportsbook app are a disgrace to the industry and need to be investigated by the Gaming Commission. The gaming commission tacitly authorizes these behaviors I’ve complained

Garbage support slow payouts

• Every other casino processes payouts immediately. These guys are slow as hell. I tested it out by only depositing a small amount and withdrawing a small amount ($6) and its been over 24 hours. Many people also report it can take days to get their money. No kidding. If they take 24h for $6 then I sure as shit wont be depositing big here. Imagine if I was trying to withdraw $500 or $1000. Then were looking at months practically lmao. Then their customer support is garbage. They dont know anything. You have to input your name bday phone number address and everything EVERY time you speak to an agent. Then the agent will ask you for ALL that information AGAIN. Its so stupid. Theyre just stalling for time because they dont know anything. Same bot-like generic responses. Casinos/sportsbooks with fast payouts:-Betmgm-Draftkings-Fanduel-Bet365Pretty much anywhere except shitty Caesars. Theyll gobble your money up instantly but when its time to pay it takes days and nobody knows anything. UPDATE: They suspended my account right after making my review. This is malicious. Do NOT gamble with these guys. Ill update you if I actually get my money. UPDATE: Still havent received my money. Still havent received a call from a supervisor. When I asked who holds them accountable they said that they dont know and refused to provide me with that information over the phone. Garbage support cant do anything. Oh! And they claim my account was suspended because I didnt provide any information about my occupation. I put Freelancer and then they were like oh you shouldve put Self-employed. Total BS lmao. They are retaliating because of my negative review. Cant even go in and delete/permanently-exclude myself since I cant log in. Steer clear from these cockroaches and regard any positive reviews with major scrutiny. If they cant process 2 withdrawals of $6 and $12 in a whole 24hours (which is already too much time) then this is not the place to take seriously especially if youre a high roller. Gah-lee.

Horrific company

• Horrific company. Stole 5000 off of me on a tennis bet that my player retired from. That has always been a voided bet but they are refusing to void it. I’ve had it happen numerous times and it always gets voided no matter how far into the match it is. Sometimes the other player retired and I never got paid out. DO NOT do business with this disgraceful company.

Caesars and Tropicana Casino host is…

• Caesars and Tropicana Casino host is the worst host (Francesca) that has ever worked in the casino industry. Incompetent and without a doubt the least responsive and caring person in the world. Doesnt know her job nor does she has any interest in replying to her customers. She has one job to take care of customers. But is just so bad its a disgrace by Caesars and Tropicana to allow her to have a job. Btw shell call you once every 6 months and call you honey and that is supposed to make everything right after not replying to one single email or text. If you have her as a host go anywhere else. Also they wont allow you to switch hosts cause Caesars and Tropicana are the worst companies in casino. (Fran Barone)

BEWARE

• Stay away from Ceasars Sportsbook. Go with Draftkings or FanDuel. Ceasars offered Missouri residents a new player bonus program. After I and another family member placed our bets and won they denied us our money. If the bets were not allowed the app should have said hey these bets are not allowed and we would have placed different bets. Placed the same bets on the other betting sites and won and got our money. I will never use Ceasars for betting ever again. I am also going to report them to a few agencies. If they would like to give us our bonus bet money back I will kindly update my review. The customer service is horrible. They disconnected before we were finished chatting. This is the worst Sportsbook ever. I wish I could give you 0 stars.

Security is horrible

• I recently stayed at Caesar’s Palace and unfortunately experienced a robbery during my visit. What made the situation even worse was the lack of cooperation and attention from the management in resolving the matter. Despite multiple attempts to communicate and seek assistance the response was dismissive and unhelpful.As a guest I expected not only a secure environment but also a proactive and empathetic approach when serious incidents occur. Sadly this was not the case. I strongly urge anyone considering this property to think twice and prioritize safety and customer care when choosing accommodations.Pros:NoneCons:Poor security measuresUnresponsive and unhelpful managementLack of accountability

The most corrupt book on the planet

• The most corrupt book on the planet. Run. They don’t let you take your money back. They call it a refund. Heinous business practices

Dont care about their brand and customers

• Hosted the F1 last year on their grounds.The experience I purchased under the Caesars Palace Formula 1 Experience for the 2024 Grand Prix was misrepresented at the time of booking. The information available during purchase explicitly mentioned access to viewing platforms. However these were non-existent resulting in a subpar experience that was completely contrary to what was advertised.Furthermore the inadequacies of the designated areas the overcrowding and the unforeseen additional VIP tiers that restricted the promised space left patrons feeling misled and undervalued. These issues were compounded by exorbitantly priced food and beverages rendering the experience well below the standards one would reasonably expect from a premium Formula 1 event.Send multiple complaints since not even one was responded to

I’m extremely disappointed with Caesars…

• I’m extremely disappointed with Caesars Sportsbook’s deceptive practices. I participated in their heavily advertised “Bet $1 Get $150 in Bonus Bets” promotion followed all terms and deposited funds only to find the offer changed at their discretion. This bait-and-switch is unfair and feels like a scam—escalating to higher support hasn’t resolved it. Avoid this sportsbook unless you want to be misled.

Ceasers sportsbook is an absolute…

• Ceasers sportsbook is an absolute scam... They advertise promos... DO NOT FALL FOR THE PROMO SCAM ON CEASERS... They do not give bonuses the is an open investigation on false advertisement and intrapment to lure people in and not give the services they advertise.. please use literally any other sportsbook.... Ten people did the promo all ten did what was required and 100% of the cases was scammed and tricked....

Stay at Caesar’s Palace in November…

• I stayed at Caesar’s Palace in November 2024 and had many issues. For a 5* hotel the carpets in the room are extremely worn. One of the staff getting the taxis was very rude and slammed the door into my friend’s arm. When we complained we were given a free breakfast and our upgrade invoice removed but despite this we were incorrectly charged and it took ages to receive the refund once we were home. That same evening I walked back to our room and slipped badly on the marble floor and really hurt myself. There was water on the floor and a staff member noticed this but instead of making the area safe they left it unsupervised to get a cloth to wipe it up. In the meantime I slipped not knowing it was there and no hazard notice was left where it was wet. Help came to see how I was and took a statement from myself and my friend. That was the last I heard from them. I have since contacted the Risk team as I was informed they would investigate the issue but despite many emails phone calls and voice messages left I have received zero response. There was no apology no checking on how I was. This is so poor and unacceptable - there is no concern for their guests welfare and safety.

Very very disgusted

• Very very disgusted. First time I used Caesars sportsbook. I won a superbowl bet and could not withdraw my money. I went in person and they said it will be 24 hours for them to review it. I am also a Diamond plus card holder. I will never use this app again. If I dont get paid I am going to sue them.

Just watched these slime balls not pay…

• Just watched these slime balls not pay a man his 500k and force him from the casino. I will never be back if you want a classy place I like the New York New York

I wish I could leave a one star review…

• I wish I could leave a one star review I spent $70000 and win last statements for the past three years and over $30 wager that the computer system had a malfunction on where they need to fix the situation. I’ve contacted them plenty of times and they have not responded back . Huge Scam they robbed me of $30 wow who cares they lost a good customer I will never gamble with them again

I would give 0 stars

• I would give 0 stars. I deposited. They reneged on promos so I tried to withdraw. They said I had to make a bet with my withdrawal. I hit the bet for $50. Now they wont issue payment on same Paypal account I deposited with. My 2 choices for withdrawal: deposit $20 on another bank account (nope) or send them a pic of license to receive a check in 6-8 weeks. I dont trust them having any banking info or my ID. Ill say goodbye to the $50 and continue using DKFD and MGM as they all have proven to pay right up

I would have to say the rtps for this…

• I would have to say the rtps for this online casino what a joke you cant even get a bonus if you do you will waste $100s for a few dollars very bad odds and luck here will always be bad the past month theyre greedy and do not value loyal players sites a huge scam!

Updated review

• Updated review. App is bad. Company is worse. Took fraudulent charges from my account of over $3k. When I disputed them they resubmitted with addl charges for bank fees. Cost me so much to pay. I tried to split fraud costs with them and they continued charging me pushing my acct more negative. Sent several emails and service requests but always got someone will contact you. No one EVER did. Opened numerous service requests. Horrible service. DO NOT USE EVER. Trust me.

Had fun

• Stayed at Caesars in Vegas over a weekend and I love my time there! Great choice of restaurants amazing pool great casino obviously. However Id say the rooms are now too old and worn out for a premier estate like this. Doesnt feel like youre getting value for your money room wise. Nonetheless it was super fun!

To big hotel and so many from Russia …

• To big hotel and so many from Russia its time to fix everything nothing goog Many stairs everyvhere if you vant to go somevhere in the hotelThe beach good and the pool ok People vho vork dont speak English but someone ok speak english Dont go look for another hotel

What a joke!

• What a joke! Payed for a room with king size bed and ended up with 2 queens. The room was dated and unappealing. There was zero ice on our floor and when I called the front desk I was told I could go to another floor to get it. There was no bottled water available either. So thankful for tap water…gross! Never again will I pay over $1000 to stay in this crappy hotel. What a disappointment!