Slots perform well once loaded

• Slots perform well once loaded but browsing through the library feels tiring. You have to scroll a lot to find something specific. Better sorting would make this much easier.

The support team was friendly and…

• The support team was friendly and explained things clearly. The only problem was the waiting time. It didnt feel urgent on their side even though my question was simple.

The longer I use CrownPlay Casino

• The longer I use CrownPlay Casino the more I appreciate how consistent it is. Nothing comes as a surprise and that makes the whole experience feel trustworthy.

Customer support did fix my problem

• Customer support did fix my problem but it took a bit longer than I expected. In the end the issue was resolved and thats what mattered.

Payment options are good and there is…

• Payment options are good and there is enough variety. Deposits work fine and go through without errors. The cashier itself feels a bit confusing though. It takes some time to understand where everything is and what to click next.

Started off rough and dropped more than…

• Started off rough and dropped more than planned. Withdrawal worked in the end but the waiting made me uneasy.

Just a scam

• Just a scam. How do we report them so we can get them put in jail for scam.

Deposited played cashed out later.

• Deposited played cashed out later. Took longer than I wanted.

Not even a star i got my data from them…

• Not even a star i got my data from them edited in a big way no dates ect... only the bits that I cant prove where they ripped me off from

Cheated out of bonuses

• I fill then bonus waiting for it to pop but the game glitches and the bonus I have built disappears - cheating me out of a chance at winning

Dear Crownplay Team

• Dear Crownplay TeamThank you for your message.However I must clarify the following:I did not request account closure.I submitted a GDPR Data Access Request (Data Report Request) which requires you to provide all personal data processed about me including account logs transaction history communication logs profiling information and any data shared with third parties.Under the GDPR account closure does not cancel or override my right to access my personal data.Therefore the following remains in full force:✔ My GDPR Data Access Request is still active.You are legally obligated to fulfil it within 30 days of my original request.✔ Your reference to “no refund after placing a bet” is irrelevant.I did not request a refund in that email;I requested my full GDPR data package which you are obliged to provide regardless of the state of my account.✔ My request has now exceeded a reasonable waiting time.You state that the request was forwarded to the appropriate department yet I have received no document no timeline and no confirmation of processing.Please confirm in writing:That you acknowledge my GDPR Right of Access request.The expected date of delivery of my full data package.That my account was not closed as a substitute for fulfilling your legal obligations.If I do not receive the complete GDPR data report within the legally required time frame I will proceed to file a complaint with the relevant Data Protection Authority and provide all communication history.I look forward to your prompt and lawful cooperation.Best regardsAntal Bihari

NOT A LICENSED CASINO! Cheaters. Fakes

• I have been ripped off from this casino multiple times. I have requested they close my account several times and they have ignored every request. They are not actually licensed. No way to recoup money or report cheating. STAY AWAY FROM THESE THIEVES!CLOSE MY ACCOUNT

Scam

• Rubbish website. Won $600 and then went to withdraw it. After waiting 2 days for something that said would take 0-2 hours they blocked my account

I’ve spent nearly $200000 on this site…

• I’ve spent nearly $200000 on this site and only ever won $10000 there stingy with the bonuses and cashbacks avoid!

Do you have free credits to begin with

• Do you have free credits to begin with

Total scam

• Terrible customer service. Very cut and paste I swear its just bots.Tried multiple times to withdraw the withdrawal approval time will take at least 24 hours for it to then be rejected without any reason.Ive accepted I will never see my money. Do NOT USE THE CASINO!! SCAM!

The welcome package was exactly as…

• The welcome package was exactly as described. Each batch of spins really arrived daily for 10 days which I appreciate because you dont have to claim them manually. The Bonus Crab mini-game is a fun touch; I even got a small coin reward there. Everything about the terms is visible right on the promo page - no hidden surprises.

YOU WILL NEVER SEE A DIME FROM THIS…

• YOU WILL NEVER SEE A DIME FROM THIS PLACE. Absolute trashiest casino on the internet.Any novaforge casinos are disgusting. They slow play your deposits to death. I have been trying to regain any of my winnings from this terrible casino since February... Save yourself any hassle...

Good site with a reliable payout…

• Good site with a reliable payout system. I like the selection of games but the design feels a bit old-fashioned. If they refresh the look and add new games more often it could easily become a 5-star casino.

The website is intuitive

• The website is intuitive customer support is quick to respond and payouts are reliable. There was a small delay in getting my bonus credited but they handled it professionally.