i won a fair amount and the slots dont…

• i won a fair amount and the slots dont seem like they have bad RTP or artificially lowered RTP as some other sites do (tsk tsk) AND they have every single Hacksaw which is so awesome... HOWEVER yo dude wheres my redeem? its been 3 days man.. i want to play more but im not going to deposit again until Im certain ill be able to redeem a large amount now and potentially in the future. i aint baking with no small potatoes jah feel? jah bless.

Site is total garbage now

• Reduced daily bonus they take FOREVER for a redemption and are a bottom feeding site now. DO NOT give this place anymore of your money. I play at over 20 sweeps sites and this place is total TRASH. Many sites out there pay INSTANTLY and the others pay within a few hours. Complete and utter crap.

This site has gone downhill...

• This site has gone downhill...Daily reduced to 0.50 from 1 SC.Redemptions take a long time. The RTP feels terrible with countless dead spins. I would no longer recommend Moonspin.

Used to be a solid site

• Used to be a solid site but has really gone downhill fast. Daily bonuses havent been crediting to my account for over a month Ive had to email support daily to receive one due to technical issues that no one else seems to have. In truth theyve deactivated my daily bonuses because I havent made a purchase recently. Same goes for the free spins offer every week. They give me the same runaround response every time I email them too stating Just a reminder the daily login bonus (0.5 SC + 1000 GC) has three conditions: Your Sweep Coins balance must be below 1 SC.You must be subscribed to receive our marketing communications;The bonus is triggered upon login every 24 hours from your last claim; If you ensure you meet these conditions daily you will continue to receive the bonus automatically.. I meet these conditions daily and it does not make any difference. And although Ive been emailing them for a month straight they still reply every time as if the problem is me and they do NOTHING to resolve it in the long run. Im also aware of what theyre going to respond with so Ill just answer that too preemptively: No this isnt the same email I used to sign up at your crappy site. Yes I meet all of the requirements to receive a daily bonus and still have not received one automatically for over a month. Yes I am aware I must wait 7 days between claiming the free spins offer it still doesnt credit automatically. My username is OnyxPhysalis1548 not that it matters because youve known about this issue for over a month and have done nothing to resolve it.

If I could give no stars I would

• If I could give no stars I would. Process too long. To more than 7 business days for cash out. They want you to sin and keep playing so bad they’ll stall you out. That’s how auctions start. Bad bad bad. I’ll be taking my business elsewhere where once I get my money. Then they randomly stopped that $1 bonus everyday for me and my man. He confirmed x.Kindly Lola G.

Although I deposited several times

• Although I deposited several times I could never reach the minimum amount for redemption. This casino is so tight Geez! Great promotions and a nice selection of games but if you can’t win it’s worthless.

Check your play-through

• Check your play-through. I had not noticed it but I have a play-through of 3560.47 SC on 208.17 SC. I think this extreme play-through is from collecting dailies but I am not sure.Besides this I was wondering why my play-through wasnt decreasing and reached out to support. They said the play-though must be done on slots.Had I seen this I would not have made two purchases on their website.

Just eats deposits

• Just eats deposits. They officially suck hacksaw games pay pennies and takes way to many spin before bonuses. Plus they got a weird tracker at the top that tells you what you get before screen is even shown makes me wonder. But definitely a tip to ftc aND state attorney general thats for sure im sick of the bs another euro trash or Maltese scam.

Good platform overall good games and…

• Good platform overall good games and RTP is decent also has great daily bonuses and promotions. The reason for 2 stars is the redemption process they have push to card option which is usually instant or 24hrs I havent received it yet so well see. I will update review in a couple days and let everyone know the timing.

Scam

• Scam wouldnt redeem after I hit on freeplay.

i have spent a few hundred

• i have spent a few hundred. never won a bonus or anything since i first started playing a year ago. rarely get a daily bonus

I have seen where the redemptions are…

• I have seen where the redemptions are hitting the bank within minutes- mine has not hit. So giving 2Stars until myRedemption is sent and received

Long redeem time

• I really thought this was going to be one of my favorites super deals great games and responsive customer service. BUT I put in my redeem on 10/23 and still have not received it. Very disappointed. I was so tempted to play again on their site but I will not put another penny into moon spins until I see about getting my redeem and how long it will end up taking. If I get my redeem I will be happy to add the 2 more stars but as of right now it makes me want to rate them a 1 really. Other than that this site is great.THANK YOU MOONSPINS!!! I received my redemption!!

Ongoing Issues with Daily Login Bonus and Poor Support Response

• I’ve been using this site for several months but unfortunately my experience has been very disappointing. The daily login bonus is supposed to be 1 SC yet each day when I log in the rewards section displays “nothing to show here.”As a result I’ve had to contact support daily to report that I didn’t receive my bonus. Instead of resolving the issue my daily reward was eventually reduced from 1 SC to 0.5 SC. Despite repeated assurances from support that the problem would be fixed nothing has changed.After months of the same issue and now a reduced reward simply for following up I’ve decided to stop using this site. I hope the team takes this feedback seriously and addresses these ongoing issues for future users.

Been playing daily bonuses finally bit…

• Been playing daily bonuses finally bit the bullet and purchased a package. Did the verification for redeem….. and now we wait. I swear it was advertised as fast redeems but now says up to five business days not happy about that but we will see. Fingers crossed. Will updateWell it’s been four days still nothing. When I purchased this package it also gave me 20 free spins but surprise that game doesn’t work. Contacted support and felt blown off. As a single mom I rarely get to spend money doing what I like (playing) and really needed this soo it’s just a double punch to the gut. Really hoping my money comes in soon fingers crossed 😭

Possible identity theft and horrible redemption process

• So Ive recently bought a few of special offer packs that were offered to me in their store. I ran it up enough to cashout and filled out the redeem. It took them a week just to ask for more card information so I could verify that I own the card so that I could get the redemption then next thing I know Im getting charges from that same card I did not make. This could be a coincidence and someone else hacked my card info but its very suspicous and I wanted to see if anyone else had the same problem. Someone hacked my card at the same time I bought into moonspin.us. Now I had to cancel the card and I cant redeem. The redemption process is terrible. I would not recommend this site to anyone there are many better places to play.Edit: Now my cards arent available for withdraw and I cannot link my bank account for withdraw. It is almost impossible to withdraw on this website just because of the redemption criteria. I would not recommend this website to anyone because of the redemption process and possible fraud.

I’m giving two stars for now because…

• I’m giving two stars because I like the promotions! Decent discounted packages are usually available for$19.99 (25 sweeps and 20 free spins). My issue is I completed my KYC verification 6 months ago. Why does it take so long to process redemptions? I gave all my information upfront (identification bank statements debit/ credit) to prevent a delay. I submitted my redemption request for $200 on 10/24/25. It’s been four days and it’s still pending. I should have read the reviews first!

Update added! So far so good … I was however under…

• Even newer UPDATE! So far so good … I was however under the impression this was a nearly instant redemption casino… and I’m now like a day and half into “review “ I’ve been leaning away from casinos that make you wait extended periods of time for redemptions …. I will update this post with the actual wait time soon as I get my redemption! Really was hoping this was a faster process because I actually like the way their games move and the setup of the site! Oooh yea I chose to redeem to my debit card 🙏🙏🙏 Update- ! Few days in now and still nothing … every time a redemption takes more than 24 hours it leaves a bad taste in my mouth… exactly why Ive been steering clear of non-instant casinos 😩Well here we are a strong day 4 not including the 2 weekend days ! I’m definitely not very thrilled with the redemption process …. However they did respond to this review …. Although I would have preferred they worked on redemptions opposed to replying to reviews … the site overall is great. The redemption process so far is Trash. They do have really responsive customer support though 🤷🏼‍♀️

still waiting...

• So far I have enjoyed this platform very much from the generous daily bonus to the variety of games to select from. The site is easy to navigate. I have recently won a nice bonus and am still waiting on the redemption supposedly to be deposited by today. I have my reservations based on other reviews that I will see it today. I am going to contact support and see how well that works. After everything is said and done I will be back to finalize my review and possibly upgrade it to 5 stars.

Good casino and good customer service.

• Pretty great and they sent me an email to make sure one last time before processing my redemption to make sure it was getting sent to the right place. Decent game selection if your looking for 3Oaks and Hacksaw provider. The first time bonus is great as well.