National Lottery

National LotteryIEEvents & EntertainmentGamblingLottery VendorNational Lottery
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    National Lottery Reviews  

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reviews

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    Julie Lambert 2 reviews

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The new website is a disaster

  • The new website is a disaster I cannot change my debit card as it says I have a pending transaction and it won’t let me withdraw either. It did not send the emails”your ticket has finished” so I missed 2 weeks draws. I am going to have to create a new account as my old debit card no longer works. Appalling management
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    Teresa Clark 2 reviews

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The new app is terrible to use

  • The new app is terrible to use don’t know why they changed it the old one was much better.
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    Ms Hunt 17 reviews

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national lottery Allwyn
Entertainment.

  • national lottery was good till Allwyn changed everything no warning its a National disgrace I and millions of loyal customers are flabbergasted how this so called upgrade has taken placeI and my family and friends can not trust your new systems AND HOW CAN WE TRUST MONIES GO TO GOOD CAUSES AS WELLthier should be many terminations of employment as it is at the moment not fit for purpose the government should step in and close it down please till its sorted out
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    Etain 10 reviews

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Since new app and new website You no


  • Since new app and new website You no longer get emails when you’re ticket has finished
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    Julie Lambert 2 reviews

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This new app is a disaster

  • This new app is a disaster last week couldn’t log in after a while got in this week it’s telling me my location is not in uk I’ve deleted the app won’t be using again why they mess with stuff tat worked is beyond me 😡goodbye national lottery
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    scott hallas 1 reviews

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Total rubbish

  • If it ain’t broke don’t try to fix it new app total rubbish it doesn’t work properly.
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    Mr Davies 14 reviews

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Absolutle rubbish

  • Absolutle rubbish! Go back to the old version please!!
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    S C 3 reviews

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I put 2 lines on Saturdays lotto one


  • I put 2 lines on Saturdays lotto one luckdip one line my numbers money has been taken from my account but no ticket is showing in my account I have checked my bank and they took it and uts showing in my purchase but can not check my numbers as no ticket is there to view so I will not by buying any more
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    Teresa Clark 2 reviews

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I cant acces my ticket for the last


  • I cant acces my ticket for the last Euromillions draw. somethings gone wrong ?? You bet. (Pardon the pun)Then i was locked out and had to change password.They are doing more to encourage people to gamble. Who does their IT?
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    Eric James Davidson 5 reviews

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what a mess they created

  • what a mess they created
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    customer 4 reviews

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This new App is a disaster it has to be


  • This new App is a disaster it has to be sorted or I’ll be spending my money elsewhere after 25 years of using the national lottery! Are they blind to the reviews
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    MR TERRY DIXON 56 reviews

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O my word

  • O my word the updated app is like pulling hen’s teeth was it worked on by a 5 year old child what normally took me 10 minutes to play my games has ballooned to half an hour life is to short
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    Greta 12 reviews

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The new app update is awful

  • The new app update is awful! It’s full of bugs that stops you withdrawing any money constantly logs you out and now it has charged me twice for my ticket and issued me 2 tickets with exactly the same numbers. The customer service is absolutely useless and they send you around in circles.
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    Mrs Lucy O 28 reviews

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Dont respond when you contact them.

  • Ive been trying to change my email address on the app as since the app has been updated I cant log in and my old talktalk address is now defunct. Ive tried ringing but first a recorded message sent me a link via sms but the linked page doesnt work. Ive tried speaking to someone but youre on hold for half an hour before being cut off. They dont respond to my emails. This is appalling service.
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    Darren Wilson 11 reviews

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I am very confused

  • I am very confused by the National lottery app and ended up paying for the same numbers twice please put it back to how it was please
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    John butler 29 reviews

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Absolute shambles of an app

  • Absolute shambles of an app. When you try and check results it doesn’t show you all the numbers. I have to Google results from another website. When buying online tickets previously it showed your numbers in a straight line not so any more. I could go on but but they’ve ‘fixed’ something that wasn’t broken.
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    James Brown 11 reviews

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National Lottery keep your personal details when you leave them!!!!!

  • National lottery changed their website which i hateso i asked to delete my account. Unbelievably they give you chances to have a break instead of leavingthen tell you it will be a lifetime ban and THEY WILL BE HOLDING ON TO PERSONAL DETAILS SO THEY CAN MAINTAIN THE LIFETIME EXCLUSION and can you keep your details up to date with them. If people have a gambling problem the National Lottery is very clever and controlling!!!
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    ffuter 6 reviews

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Aweful New Web Site

  • So imagine a company telling a tech team We want to change our web site from one that works well and is easy to use into one that: 1) Is a nightmare to navigate 2) Everything that works easily now takes forever to complete IF you can work out the new way 3) Takes away may different features that players rely on. 4) We will get back to you on further ideas to totally SCREW UP the site.Well thats EXACTLY what NL have done!And to be clear thats me venting in a way that Trustpilot with post my review.. if you could hear what Im actually saying out loud its far far far worse!
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    NicK 3 reviews

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As transparent as mud

  • This lottery like many other lacks transparency in how the numbers are drawn the statistics are no longer available and the goalposts are often moved to reduce odds of winning just about anything! I have personally been participating with the lottery since the 1990’s and the most I have won is ÂŁ10 and a total amount within this time is less than ÂŁ100 total. I don’t even want to think about how much I have spent.
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    Denise Majevadia 8 reviews

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One star is too much for this company.

  • One star is too much for this company.New refreshed website is just rubbish.They ask you to refresh and then it locks you out.On phone for 50 minutes then another 30 and no one answers.Sent email no one replies.One of the worst customer services I have ever come across.
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    Tim 72 reviews

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    Chris H 38 reviews

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    Mr Kerry Hope 18 reviews

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    brian holmes 6 reviews

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Join the 146 people who’ve already reviewed National Lottery. Your experience can help others make better choices.

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