Pokerstar exchange rate skimming off the top

• Ive been using pokerstar for awhile now And really had no complaints up until recently. I made a deposit for $20 or something and decided I was going to play poker instead of the casino this time. I tried to play spin and go Max for $0.50 and when it showed registered it showed brought me to the table and there wasnt anybody on there yet so I decided to go and unregister and then I was going to re-register - I thought it might be quicker to get into a game rather than sit there and wait and thats when I noticed a problem. For every .50¢CAD there would be about .81 ¢ taken off my balance due to USD currency exchange -that parts fine - whats not fine Is that when they return my $0.50 to my account there was $0.01 less every single time. Now yes one cent doesnt sound like much but accumulate that over how many people every single time they do a transaction... It adds up very quickly! I did one for starting game was $2USD I tested out the unregister before the table was populated and this time it kept .08¢! Ya! I know! Wtf?!So I contacted customer service and let them know about this. He showed me that he would have someone investigated and the investigative team would get back to me soon as they could and that was that. He said he didnt think that it was anything to be worried about but that it did seem weird and it was good to have them take a look at it for me. When I did receive a response it was completely denying any wrongdoing that there was actually no money missing out of the account and it all equaled out and that was that. I have not responded as of yet as I wanted to see if there was anyone else that had noticed this or was having the same experience. I have screenshots and the conversations etc. I did actually try to write back to them but it was a do not reply email so now Ive got to go back to customer service again but I figured Id check your first. I mean I figured it out if say 100000 people are on this site and if they play 10 games in an hour and each one of them gets one cent taken off every time they do a 50 cent game... It adds up very very quickly...

Terrible

• Terrible. Stay away from this one

My computer security system suddenly…

• My computer security system suddenly wouldn’t allow me to access PokerStars.ca.I contacted them and was told to try to log on on another device. PokerStars system told me I couldn’t try logging onto my account from another device. I tried setting up another account without success. I asked for a refund of my banked money.I sent in two ID’s and asked for a cheque. To issue a cheque PokerStars apparently needs my bank transit number and account number amongst other banking info.I then asked for a E-transfer. Again I was asked for intimate banking info. I refused to provide intimate banking info on line.There is no way to appeal this foolish decision. Who in this day and age wants to give intimate banking info onto something that can be hacked???My next recourse is going to a local TV station to see if media pressure will have this AI budge!!!

randomly rejected throughout each session

• Id say at least 100 bets have been randomly rejected throughout each session you have for the day. The biggest coincidence is that in some of those outcomes me (the player) would have won. I understand that when I play I lose money Im not complaining about the loss of money. Its the straight up theft tax me on winnings idc dont just take it from me damn.

***WARNING. pokerstars ONTARIO are FRAUDING ***

• STILL . THEY ARE HOSTAGING PAYMENT NOW STRETCHING OVER 10 WEEKS i have the name of 21 staff different staff who are all complicit in this company campaign to control/lock payouts ****THEY LIE !!!!!!!!!!!!!!!! *** SEE FOR YOURSELF------------------------------------Hello mr.fazioThis email is to notify you that the following withdrawal via Direct Bank Transfer was returned.Withdrawal request time: 2025/11/08Withdrawal amount: EUR 29.85Direct Bank Transfer withdrawal Transaction ID: 3602721615The amount of CAD 50.00 has been credited back to your Stars Account balance. If you have any further questions regarding this transaction please contact the Help Center Best regardsStars Payment Services--------------------------------------Hello DavidThank you for contacting us and apologies for the inconvenience caused.Your bank details have now been successfully registered and verified on your account. You may proceed with your withdrawal request at any time.In case the withdrawal fails we kindly request you to provide the following information so we can create a new DBT with accurate details:Bank City3-digit Institution ID5-digit Branch Transit CodeIf youre unsure about any of these details we recommend reaching out to your bank directly for clarification.Should you have any questions or need further assistance feel free to reach out we’re here to help!RegardsSwathiPokerStars Verifications...they HAVE DONE THIS 3 TIMES CONTACT YOUR LOCAL AUTHORITIES ON THIS ONTARIO POKERSTARS THEY HAVE NO RIGHT TO BE LICENSED IN ONTARIO

I can’t get through to anyone in chat

• I can’t get through to anyone in chat. I have played with naybe 40 Sportsbook and this is the only one that asked for a PayPal verification which is ridiculous and it says it’s industry rules lol Shutup. It won’t let me withdraw. Horrible app horribly run. Don’t play here

Such a bad site

• Such a bad site. Their algorithm is just there to build rakes that they dont even try to hide it any longer. If you play for cash on this site youre a complete sucker. This should be illegal and I woder what the authorities will say.

The worst app you could ever use laggs…

• The worst app you could ever use laggs you right out of winning hands.

Still nothing fixed

• Still nothing fixed glitches on sports every single time and help center does the same I email I did chats with employees and still nothing. I will NEVER put another cent on that site and its 1000% their fault . Bchatty28 thanks again for the WORST site I have ever encounter. You have failed and lost a customer. Absolutely embarrassing for a huge company. But you absolutely suck .

Got email saying I am verified

• They sent me an email saying my account was verified after I sent my bank statement. I have been trying to withdraw for the last 3 days since receiving their email to no success. When I try to withdraw it says I need to be verified but I got an email saying I am verified. But now I see I am not alone. I have tried contacting support to no avail. There are no support emails available on the site no contact info just a bot. I am so frustrated that I have sent my banking statement again hey I even tried communicating with that bot no avail. I wont play here after this experience.

Where is the RTP??

• Where is the RTP??? I deposited $40; wagering $.20 and my best win was $2.00 my 2nd best win was $1.60?Nothing but dead spins and extremely low payouts (if any).Triggering a bonus is impossible.My money only lasted 25 mins. I don’t have any expectations but this was horrible.These online slots seem to controlled.

Stole my deposit of $500

• Took my deposit of $500 Then closed my account. Said they had to review my documents. Sent everything within minutes. Its been days now. It think they just robbed me. So frustrating. Live chat rarely answers me and when they do its an hour later with the same BS

PokerStars Ontario Get ready for an…

• PokerStars Ontario Get ready for an another law suit this time you will feel it!Do not play game or spent a dollar it’s scam to the fullest!

Avoid pokerstars ontario at all costs!!

• These crooks are the absolute worst company to deal with!! They make it near impossible to withdraw your money hoping youll just give up. Ive been sending bank documents for a month now yet they keep getting rejected. There is zero customer support!!!! I just keep getting generic emails. I will never spend another cent on this site and will actively inform people to avoid this site.

Poker stars ontario are the biggest…

• Poker stars ontario are the biggest crooks at their casino games for sure. Completely rigged.

Stay Away

• I played a $25 Spin and Go last night and the prize pool was $75. When I got heads up it said checking location and sat me out. I kept trying to hit the Im Back button and it didnt do anything. I got to watch my hands get folded for 14 hands in a row to lose it. I contact support and they dont refund it and said they had to send it to technical team and they also left the conversation abruptly Not sure why they need to check location every 10 seconds. I dont recommend anybody to use poker on this app.

They change the rules and prizes…

• They change the rules and prizes without notification and when you complain they say its in the fine print on their updated website. Limited giveaways. You can only play poker with a limited number of players.

Sooooo rigged

• Sooooo rigged. If you cash out money you wont win forever after depositing again. They need to reap their losses. So rigged!!

Terrible experience would give it zero…

• Terrible experience would give it zero if possible. They hook you in with a bonus that is fake and then you cant access it on mobile. Now I am on desktop and on customer service chat for 20 minutes and they still cant help me. I would say to avoid this company at all costs waste of time and money. The government should revoke their license.

Absolutely the worst betting company in Canada!

• Wow I shouldve checked reviews before I wasted so much time with this company (and all its shell companies) I never knew they were THIS bad! They have absolutely the worst support on the planet with constant useless generic replies.My issue is with the Ontario Canada division owned by starsgroup.com or TSG Interacticve part of Flutter Entertainment plc (Flutter.com) which on Trustpilot defaults to betfair.com What a tree of deceitful companies.I guess Im lucky not losing money because I never even had the chance to play because their useless software says Im not in Ontario when I am. They keep blaming my ISP but I have zero issues betting on OLG BetMGM and other Ontario licensed companies.Whats even worse is that you cant even uninstall their software because its always running in the background (Flutter Embedded Browser Client) even when I close the app! Every instance I open and close the app it creates another process always running in the background SPYING on my computer! The ONLY way to uninstall their SPYWARE is reboot your computer fresh before their scam processes activate. AVOID this SCAM SPYING USELESS COMPANY at all costs!