Never paid winnings bad customer service

• They never paid winnings and have terrible customer service! Don’t waste your money on there site. I won 3500 on 1-14 the game and requested to cash out. They only do )2700 at a time so did that was told 7-10 days to be approved - the took 12 business days to approve. Then was told they had another 7-10 days to send it . Here we are 12 business days later no payment. I “escalated” it 2 days ago. It’s 2-20 so Im thinking this site is a total scam and I doubt I will ever see my money

I was the one in a million that you see…

• I was the one in a million that you see on TV saying this woman won this much money it wasnt tons but from how I want it it was quite a story and the way it progressed and how it still is progressing until this moment when I just got offline with their very unhelpful cocky customer service person you know because he has his answers in front of him my say doesnt matter but anyway Im not a newcomer to platforms at all like theyre assuming I have been playing their free spins for a couple years from when I was injured and I always go back and play off the enclave platform that is attached to my account so I play a bunch of different small casinos on there and its impossible but it wasnt we thought it was but it wasnt to clearly get through any threshold that they throw at you and all of a sudden I realize oh my god I actually won $1200.63 after clearing every threshold on their free spins because of Grand jackpot happened to pop out I get emails and their website telling me that my funds are on the way I even have my transaction page from the casino saying that a manager put it through because it was rejected a few times and then it was added and then it was approved and then I got the email saying I was getting it and now its been about 48 hours so Im keep going back to make sure nothing got canceled just looking like its coming as of yesterday well at least themselves say it was on the way when I talked to the last chat so I just called just now and was told oh that was rejected for too many free spins blind by line you can clearly see that I played through every threshold got it down to $63 which is under $100 that the original bonus only allows you to collect so the clear coupon cleared on its own thats when I realized oh my god I can stop building it out myself and I did I kept playing games and I kept winning and then I have redeemed quite a few times from other casinos I wouldnt even call this casino but anyway not only are they telling me that rejected they didnt even send me anything they just let me sit here and wait and keep calling the bank because they keep telling me its on its way and now I just call and all of a sudden all the notes that they got I have screenshots from cuz I screenshots everything The manager is specifically says in my transaction page manager approved after it was denied manager approved transaction approved My name is taken out of the account I didnt win on their free spins I won after I hit threshold they remove the coupon I didnt I didnt even remove the coupon but I know if I got off that page the transaction would be possibly some reason for them to say No you know you stopped and then tried to start over so its a whole new game or whatever I did everything exactly right And they had the nerve to approve it let me sit here tell me its on the way and now some guy that has no idea whats going on looks at a page and tells me oh that was rejected for too many free spins they clear the coupon I didnt I wouldnt even known I could do that I followed the rules that they set I did what they told me to do because its pretty unlikely to ever happen but it did and I would have loved to be on here saying Im that one in a million whats 10 million that it happened to and they actually just paid it I wanted to be that person but the fact is deep down I knew better but I have to save this time I had hope because everything online is the same exact thing that I get when my redemptions actually from reputable casinos come everything on their website shows up getting paid still doesnt say anyway I havent received anything from them saying that they rejected it they just leave me sitting there Im trying to figure out where all this information will be best put to make sure and I hate to be the one to say I really wanted to be the one that was the one that stood up for somewhere and said No this is great this is what happened it never happens but it happened and they did what theyre supposed to do I follow what they told me to and they just paid I would have loved to been that person and gave you 25 gazillion stars but you know what you did exactly what everyone online said you do and you dont even have the courtesy to send me an email or put it on your website or something that there is no money coming so as far as Im concerned its 100% fraud and thats why I never put money in it in the first place but they just lost a lot of money because had they just sent me the money that I flukely won I definitely would have invested my cash because Good old morals unfortunately nobody has those anymore and Im not even asking for rules or regulations to not be there but for the one time that it happens and you can actually get some great press this is what you do over 1200 you probably put a good millions of dollars of great press out of this but instead you made another enemy What kind of business is that And by the way not currently but I was a business owner

Nothing

• Nothing to say

Just went through the same thing

• Just went through the same thing. I won and they want you to download a crypto app...then send them 10 dollars to verify account...then when I spoke to someone in chat they told me that since it was a free chip that I would probably be denied anyway...so stay away from these guys...Lonestar aint never given me a lick of trouble whether I win on my money or theirs. Royal Ace is a scam site ..stay away

you need to deposit money before you…

• you need to deposit money before you can withdraw your winnings for confirmation - this is a typical scam system dont waste your time or money

Used welcome promo and cant withdraw

• I signed up for this casino and received a welcome chip which I used to ultimately collect $126 however upon trying to withdraw this money I ran into trouble thats when I contacted support who told me that since the money was one with what I was told was a real free promotional chip the same as cash that I would not be able to withdraw this money that I should play my balance down to zero and make a deposit and then and only then could I withdraw my winnings stay far far away they only pay out in digital currency however they accept payments from debit and credit cards which is also suspect I have a screenshot of my account page currently showing that my real money balance is $126 and that I have $126 available to withdraw this is all incorrect and false information stay away!

Dont play here

• Dont play here. They dont pay out their winners. I won today and they go in and adjust the account and just leave the withdrawal in limbo and ignore it. Ive verified my account by sending a deposit which is weird as it is and then they cant even process their withdrawals. Save your money and your time and play somewhere that actually pays.

This company is a total fraud

• This company is a total fraud. Just like every other user below these jigs wont pay out. Instead they are about at the level of those overseas companys claiming to be your bank to swindle your money. Im so glad i only lost 10 bucks and read all the reviews on here first. Typical jig company!!!

They have owed me over 10K for almost 5…

• They have owed me over 10K for almost 5 months. They have changes my WD request amounts then change the date to delay payments. I have been with RA for YEARS. They promised a payment on 11/24 which is 1/2 of the original requested amount and I still have not received it. Waited over 1 HOUR on chat.They continuously violate the terms - I quit playing here. They have no problem processing money in but NEVER pay out on time. The greed of the Owners of this site is certainly worthy of the Devils Crown. AVOID THIS PLACE AT ALL COSTS!!!

I won on free spins then won again past…

• I won on free spins then won again past play through of 456 and something then won 250 redeemable but can’t get help to cash out I’ve emailed and all it wants crypto but gives you bank transfer option up till the redeeming agreement at end

This casino has been by far hands down…

• This casino has been by far hands down the most courteous the most responsive customer service team I have ever dealt with as far as dealing with casinos. My request was processed and handled in a timely manner I have been playing poker online with this company for a long time now and I finally won most casinos will give you the total run around and find any little reason not pay me. This casino did the exact opposite of course theres rules that needs to be followed to make sure everyone is safe and its a legitimate transaction but the whole process was painless they didnt waste my time and Im very appreciative of that

Beware this casino will do everything…

• Beware this casino will do everything possible not to pay its winners. i deposited won then went thru all there drama to get paid 2 weeks after requesting withdrawal did they finally get around to paying me. next i get a free spin bonus and hit big like 275 dollars on 10 spins x times that by 30 the playthru was over 8k. i get it half way down and then my balance drops below a dollar. anyone who gambles knows this clears the paythru i somehow worked my way up to 44 dollars. tried to withdraw told i need 50 for bitcoin almost lost it all but finally got to 66 dollars now there system says the money is withdrawable has it should be. NOW EVERYONE KNOWS CASINO SOFTWARE IS FLAWLESS SO THEY CLAIM. the system says money is withdrawable no where did it say anything about a playthru but they wont pay me the 66 dollars say i have like 4k playthru i tell them where your system dont show no playthru your system says it is withdrawable.they tell me i have to finish playthru i tell them how can i finish something your system claims is already done they tell me oh no worries we will keep track of it. lol i tell them your system does that for you and playthru as been meet or it wouldnt say the money is withdrawable. but they refuse to pay me the money is the casino that bad off that they cant afford 66 dollars. my suggestion is beware and avoid ROYALACE CASINO.

Good bonuses slow payouts

• Like many of the Inclave casinos The positives are the games are fun bonuses good (as long as you understand the rules) and you can always reach somebody in support.The cons? Long waits for withdrawals and they miss their own timelines i.e. they imply its 7-10 days for your withdrawal but you always have to come back on the 10th day and have it be escalated and then wait 3-4 more days and once its resolved its 7-10 days to pay out.

I won 1500.00

• I won 1500.00. I used a debit card for deposit. Put in for redemption and waited 5 days and never heard from them. Contacted customer service and they said I would have to use bank wire transfer. They could not send to debit card. I use Credit union and they said they could not transfer to a credit union. Must be a bank like Wells Fargo or Chase. Wanted me to go open an account and wait a month for a statement to prove I had an account. They did finally agree to send 500.00 through crypto. That was 14 days ago. They said it has to approved and once approved it could be another 10 days before they send payment. Im not sure what they are approving! The thing that irritates me is that they were not going to contact me to tell me they werent sending my withdrawal. If I had not contacted them I would have never known! They need to be shut down!

I used a coupon and I followed all of…

• I used a coupon and I followed all of their rules I won 300$ and they refused to pay it because I used a coupon. Even though I followed the rules and I provided identity information they refuse to pay they refuse to give me a physical address or a license number. They say they cannot tell someone where they are located to protect the casino.

I simply have just rated a 3/5 because…

• I simply have just rated a 3/5 because Ive yet to use this particular site long enough to know. However I am seeing a large handful of these sites alike popping up all of the sudden. I absolutely agree though with whst I read that another said in his review. Everybody getting screwed around needs to take it to the top. Take legal action if necessary in order to teach these people yhat theyre no longer going to be getting a free ride on other peoples money and bare consequences to their nonsense behaviour.

This casino is a SCAM!

• This casino is a SCAM!! Read the reviews they not lieing everything they say is true because it happened to me too. These people are crooks. They so quick to take your deposit but when u try to cash out they make it so impossible; for example for me I had lost the card I initially made some deposits with but got new card and made more deposits. Time to cash out and I tell them the other card was lost and the current card is the card they sent me as a replacement. It’s from same account and you know what they told me. I had to write a letter telling them how I lost my original card and is it still active and why and where and who and sign and date it and email back to them for verification. I’m like no I’m not doing that I’m telling you right here right now I lost my card and I don’t know where it is and the card I’m using now is from the same account and they said sorry we need a letter this and that…. So u see the game they play when u want to cash out. So if you reading this save yourself the headache this company and all one inclave login they all together and bunch of scammers and crooks. You’ve been warned and If you continue to play w them then that’s your own stupidity! Take it from all of us here we can’t make this shit up. It really happened

Do not even waste your time...This…

• Do not even waste your time...This place took almost 12000 dollars from my account that I won.I tried to deposit money and it wasnt letting me deposit.I talked to customer service they said they would make it right if I deposit it still couldnt deposit money still took all the money out of my account over $12000..This casino is a scam they took everything out of my account and said I claimed 2 bonuses.I am absolutely furious for all the winnings to just be taken by management.I would have been happy if I could have at least got 1000 but no they took it all ..So beware of this site because even if you win you will not get paid be warned...

They will not give you the money

• They will not give you the money. They basically are stealing and should be shut down

Nice casino

• Nice casino. The payouts might take long to be sent.