When my deposit failed Sophia from customer support reach out..

• When my deposit failed Sophia from customer support reached out by phone to help resolve it. She was polite knowledgeable and made sure everything worked properly. After the deposit was completed she added 50 free spins which was a nice and unexpected bonus for the inconvenience.

Overall

• Overall my experience with customer support was outstanding. The team was professional friendly and efficient making the entire process pleasant and stress-free. They clearly know what they are doing as explained wagering and promotions very detailed and with examples. Knowing that reliable support is always available gives me great confidence moving forward.

Smooth service from Felix

• My bank verification took longer than expected so I spoke to Felix from customer support. He pushed it through and sent me a confirmation. Great service.

I expected a long wait and generic…

• I expected a long wait and generic responses but Aaron handled my concern personally. He checked the status of my withdrawal in real time confirmed the processing steps and even followed up by email an hour later with a screenshot from their internal system. It felt professional and thorough. The entire process which I thought would take days was resolved by the end of the afternoon.

great attitude everytime!

• No matter how small the question is the support team always has a great attitude. They never make me feel like I am bothering them.

Impressive support from Maya

• My free spins didn’t activate properly so Maya checked the system and credited them manually. She also gave me helpful info on how free spin rewards trigger. Very friendly and efficient.

Efficient and knowledgeable

• Every time I contact them the support agents know exactly what to do. There’s no need to transfer me to three different people or make me wait while they “check something”. Their knowledge of the platform is impressive and it shows.

I requested to withdraw $300 and it was a smooth process!

• I requested to withdraw $300 and everything went smoothly. I used my e-wallet and had the money in my account instantly. I appreciated the email updates throughout the process which kept me informed and reassured.

Ive learned you can always expect good…

• Ive learned you can always expect good support here. Im not kidding - every agent Ive talked to has been both professional and genuinely caring which is so rare.My latest experience was with Sophia. I was nervous about my first withdrawal but she made the verification simple. She guided me through every step answering all my questions with incredible patience and reassurance.After I uploaded my documents she processed everything swiftly. My account was verified in no time and my withdrawal was completed smoothly within a single day. It was seamless all thanks to her excellent personable service. This casino truly sets the standard for how customers should be treated.

Worst scam site ever

• Worst scam site ever! Do not join them! Warning!

Great experience with Leo from support today!

• He explained why my deposit didn’t clear and helped me redo it without hassle. He also gave me some bonus spins for the inconvenience.

WARNING! Silverplay is a SCAM

• I want to warn everyone about the fraudulent website Silverplay. My account username is salibek. I had $2000 in my balance and after I requested a withdrawal my account was suddenly blocked without any explanation.Their support team does not respond to emails or any messages. The money was never paid out and I have no access to my account anymore.This site acts like a classic scam — they let you win at first then block your account and disappear. Be careful and stay away from Silverplay if you don’t want to lose your money!

Casino had n arrangement with me for…

• Casino had n arrangement with me for years and one day they décide to stop it not to give as an exemple the 20% monthly cashback or the 20% weekly one They changed the manger i had as VIP and the new one is totally ridiculous as he cut all my arrangement So don’t go there cause you cannot go in life with people that don’t do what they always so and décide to stop an arrangement one day And sometimes like happened 4 times they changed the manager and they never answer e-mails for weeks without telling you anything even in tchat As a vip player i can say don’t go there find other casino that are more serious with tchat and answer the same day or day after maximum

Silverplay scam my 4000cad

• I deposit 1000cad then i win 3000 then requested lots of requirements but i provide it. Then after that they say ulall my winnings is not valid. And ill play almost 1 month. Some times i lost and win then they said invalid because of my ip address or duplicated account. Then they Closed my account all my money betting site is gone. Even my own money they took it. This site si 100000% scam dont trust this silverplay site

Horrendous site

• Horrendous. You have to turnover your deposit to make a withdrawal on sports. They can also charge you 8% on a withdrawal if you actually manage to get that far. Sooner it goes out of business the better.

8% withdrawal fee is a joke

• 8% withdrawal fee is a joke. Its hard enough to will with that its a misrible set up. It took a full 7 days to process it stay well clear

Read this before you register and play at Silverplay

• I invested few thousand euros but it was too late when I reallized that this onlinecasino site called Silverplay is a big scam...I usually do not write reviews...But I followed my concience just to warn other people that might have read this and stop them spending their money in this shi* scam casino online...I dont know why authorities does not making a move to catch thesw scumbags?..😳😳😳

Theese SILVERPLAY SCAMMEES HAVE STOLEN…

• Theese SILVERPLAY SCAMMERS HAVE STOLEN NOW OVER 2179 EUROS OFF ME AND HAVE NOW STOPPED ME LOGGING INTO MY ACCOUNT TO EVEN TRY GET MY MONEY FOR WEEKS NOW AND DONT ANSWER MAILS AND JUST LAUGHED AT ME LIVECHAT WHEN COULD LOG IN.GIVE ME MY MONEY BACK HOW ARE YOU ALLOWED GET AWAY WITH THIS AND THEY TOLD ME NOTHING I CAN DO ABOIT IT AS THEY DONT GET THERE LICENSE IN EUROPE.I NEED MY MONEY NOW???

Omgd silverplay site has taking another…

• Omgd silverplay site has taking another 189 off my revolut card I didnt cancel.how do I get my money back off theese scam artists Im fuming?

worst site ive ever seen

• Some of the Support Agents dont even speak good english have to show ID to cancel a payment that i did on accident. Worst experience ever... dont play on this site