Dear Payments Team

• Dear Payments TeamI am writing to formally express my dissatisfaction and frustration regarding the handling of my withdrawal request and the contradictory explanations I have received from your support team.Your communication is inconsistent misleading and frankly unacceptable.First my withdrawal of NOK 1500 was declined with the explanation that a bonus cash-out limit applied. I was then informed that my balance was adjusted to €50 and that I could submit a new withdrawal request. After that your team stated that this was a “mistake” while simultaneously insisting that the €50 withdrawal limit still applies. These statements directly contradict each other.Furthermore your explanation regarding currency is equally confusing and misleading. You acknowledge that my account currency and deposits are in NOK yet you continue to reference limits and balances in EUR without providing a clear transparent conversion or justification. This lack of clarity appears intentional and creates unnecessary confusion for the player.At no point were these limitations communicated in a clear transparent and unambiguous way before gameplay. Applying restrictive terms after winnings have been achieved gives the clear impression that these rules are being used selectively to avoid paying out legitimate winnings.To be absolutely clear:Your explanations have been inconsistentYour terms have been applied in a confusing and retroactive mannerYour handling of this case seriously undermines trustThis feels less like an honest mistake and more like a deliberate attempt to obscure responsibility and limit payouts after the fact.I expect a clear written explanation that reconciles all contradictions including:Why my withdrawal was first described as valid up to €50 and later called a “mistake”Why currency handling has not been clearly communicatedWhere exactly these limitations were disclosed prior to gameplayIf this matter is not resolved transparently and fairly I will have no choice but to escalate this complaint to the appropriate regulatory and consumer protection authorities.I await your response.SincerelyMolsing

Alison

• Alison from the online chat support helped me get an offered bonus i was failing to claim. She was clear and concise as expected from a competent support officer. Though I have to mention that it takes very long to finally get assistance .

frittlocke

• nice website and thanks to Vanessa

This casino is a scam: run away

• Stay as far away from this casino as possible. I signed up and they didn’t ask for any verification to deposit money. At first I lost then I won €2500 on a game. When I tried to withdraw it that’s when the nightmare began. They first asked me to verify my identity (KYC). I did it and my profile was approved. Then I received an email asking for a photo of my credit card and a bank statement! I asked them to send me a secure link because it’s extremely risky to send such documents by email. They never replied. Of course customer service didn’t answer either and the live chat only responds once in a while.After a few days since nothing was moving forward I ended up sending the requested documents by email. No reply. Then they asked me to verify my profile again even though it had already been verified. Soon after I got another email asking for a bank statement…Long story short they made me go in circles for 15 days and in the end I NEVER got my money. This site is a total scam. Stay far far away and NEVER deposit a single euro there : you’ll never see it again.

Fast and friendly service

• Fast and friendly service. Thank you to Aurora for her help.

Expérience de jeu gâchée à cause de cloudflare qui bloque laccès pour rien

• Hi Simsinos here is my response to your message regarding my opinion about your casino.•In other words what youre trying to tell me is that your security check sometimes blocks me from accessing to my account because it detects suspicious activity coming from me? •Is that true if I understand your message correctly?• If thats the case I suggest you change providers or programs FAST. Because this is definitely not a treatment I prefer. Having my account blocked as if I were a criminal and thats all I had to do suspicious activity. •Seriously?Cordialy Nancy

Good site

• Good site waiting for a payout dont know if this is legit but i think that there is no issues with this site everything works fine good games no bad experience 🙏🏻

100% scam

• 100% scam. Dont play in this casino.

Terrible customer support

• Terrible customer support been waiting for response for 1 day

Site darnaque 🚨 attention

• Site darnaque 🚨 attention

They banned my ip adress after i…

• They banned my ip adress after i depositted :DDD

Worst casino ever

• Worst casino ever true scam. Impossible to take out funds

AAAC AVOID AT ALL COST would now allow…

• AAAC AVOID AT ALL COST would now allow me to verify documents when I attempted to withdraw €500 where as 2 other reputable casinos accepted my documents!!! Avoid its a scam.

Simsinos Won’t Pay My Winnings – Avoid This Casino!

• I strongly advise against using Simsinos.com. After winning money they have been making it impossible for me to verify my account and withdraw my winnings.Even though my account was already verified in the past they suddenly asked me to do it again. Then they required me to change my email address for no apparent reason. After complying with everything I reached the page where I could upload my bank statement. However despite having an option to Upload PDF file they rejected my PDF.I then tried the “Take Photo” option but even after granting the website permission to use my camera it still claimed it didn’t have permission. This seems like a deliberate attempt to block withdrawals by creating unnecessary obstacles.I suspect Simsinos.com may be operating under the same company as Locowin.com as they use identical tactics to avoid paying players. If this casino is legitimate they should process my withdrawal immediately. Until then I strongly warn others to stay away!

A bunch of scammers

• A bunch of scammers they do everything to avoid paying out their winnings. Casino scam nothing more. Be careful!

There its no restricted games as long…

• There its no restricted games as long are available on your website and not locked its like entering a shop and buying restricted items to find out thet you should read some terms and conditions in advance . This applying to all player winning based on every singe review on trust pilot.

Biggest scam casino in existence

• This casino is an absolute scam. Wager free matched deposits arent wager free. Youll win money (my case $1600) submit a withdrawal and theyll ask you for a ridiculous amount of KYC information to verify you and then cancel your withdrawal and void your winnings. Absolutely disgusting practices. DO NOT USE THIS CASINO!

👌 good

• Great games great bonusses!! costumer service might take some time but they do respond and they DO PAY OUT. Very happy to play here

Scam casino

• Scam casino Donna is the worst person

Simsinos SCAM

• If you are trying to play GAMBLE Or For FUNTHIS >>> Simsinos <<< SITE IS SCAM AS HELLLet you DEPOSIT and when withdraw they gonna ask you 10th Generations documents which they are not interested to pay you !!! SCAM avoid and beware. I take my lesson and Hope other people not like me Please Just go play Legit Sites like Stake Rollbit or Csgo500