Don’t reply to emails regarding accounts

• Don’t reply to emails regarding accounts

Failures during Instore Gambling enabled me to lose over £27000

• I began gambling in one of their retail premises back in 2022 I was unemployed with a long term health condition and a mum of two disabled children.I would place sports bets mainly on the SSBTs or at times over the counter using cash 85% of the time. Bets would range from £50-2000 at a time. No refusal or restrictions ever occurred.If bets would lose I would return and double the stake to accommodate the previous loss etc. My activity as spiralled over an 8 month period where I was allowed to lose over £27000 of money I had borrowed incurred substantial amounts of debt which I am still repaying.All staff were aware of my activity staff having conversations on how to lay bet markets showing me on personal devices staff also frequently facetiming their grown children whilst at work.I have raised a complaint with this company in relation to their social responsibility failures and their AML Breaches relating to my activities Ive supplied them with bet slips for all activity bank statements and a full personal account of my activities.They responded via solicitors initially citing that they could only find over counter data and based on that activity I was not in a negative net position. This was argues and evidenced that ONLY 15% of ALL activity was done over the counter and using a debit card. Since this failure to review correctly they reassigned the case to another as solicitors. These solicitors have contacted stating that despite ALL evidence for all points raised in the dispute being supplied 11 months ago in full that figures and activity must of been fabricated despite having all bet slips and bank statement information linking all activity and that their client had a policy to check customers source of funds only when a customer has LOST £20000. They attempted to dispute that I did not meet this threshold until 2 days before their shop shut down. However I have again sent them the evidence thru claim their client could not find which in fact shows that this threshold was reached 4 months prior to the store closure and no one had completed the source of wealth checks required.This was all submitted to Starsports (jade Leisure) solicitors back at the beginning of October 2025 and to date I have had NO RESPONSE.I had 50+ payday loans bank loans doorstep loans etc all during the period of activity and had they asked for my statements as they should my activity would have been terminated subsequently reducing my net loss position and debts by over £14000.I have been forced to write this review because these companies continue to take advantage of vulnerable customers and are now refusing to communicate. I will look at how to submit these communications to date across to the UKGC for review as I dont believe they have engaged in responding to the allegations or resolving the matter. Beware of this company

RIP OFF SITE REVIEWS…

• I SHOULD HAVE TOOK NOTE OF REVIEWS PLACED BETS FOR THE LAST WERK AND WAITING FOR MY 100 FREE SPINS NO GOT TO VERIFY MY ACCOUNT DIDNT ASK THAT WHEN I WAS DEPOSITING MONEY STAY AWAY FROM THIS SITE

Scam

• As a new customer I wagered £25 on Big Bass - I won £10 so a loss of £15. I then was awarded 100 free spins - this won me the princely sum of £2. You then have to wager this 10 times...and only on a limited selection of games.From the whole £25 wager and 100 free spins not one bonus. In fact not one win above 60p.Ill let you be the judge.

AVOID

• I genuinely dont know how they have a license and how they are allowed to operate like thia but let me make it clear you wont win here but what I can guarantee you is they will take everything from you and offer you the worst service imaginable so do yourself a favor and avoid them should be allowed to operate period.

Dont know some people are saying this…

• Dont know why some people are saying this site is a scam i can assure you its a million miles from a scam . I only had my account suspended for security reasons which was dealt with by phone call which was efficient and without problems. I also received my funds within the hour . I urge more people to use star sports the app is good to use and easy to navigate 👍

Absolutely joke

• Star Sports deserves one star. Their betting limits are a joke a £5 max bet on racing is pointless. It’s hard to take them seriously when other bookmakers let you wager properly. Feels like they only want small stakes but still pretend to be a big bookie. Not worth the time if you bet more than pocket change.

Amazing played my favourite big bass…

• Amazing played my favourite big bass spin win withdrew £400 this morning in my account before 11am fantastic thanks your the best

Absolutely shocking

• Absolutely shocking ! Was warned my account would be closed within 48hrs unless I sent in my ID documents so I did ! Couldnt send utility bill as they are all in my husbands name so sent my Drivers licence ...has address on it Debit card details ...covered first 8 numbers and CVC . Told them I had no utility bill and why so sent my pay slip . Had email asking had I any other form of income as THEY have to set my deposit limit ? really? I was under impression I set deposit limit/spend limit etc !? But they wanted more info on other income i had! At this point I thought NO! close account plz . Dont trust them very dodgy !! Shall report to trading standards and fraud !!

Dont win or they will restrict you to…

• Dont win or they will restrict you to pennies.

Disgusting

• Another absouloutely disgusting app completely rips you off and not up to standards at all Avoid at all costs . I really wish I looked at reviews first and I wouldnt have lost my money .

Poor RTP

• Not a great site very latent (Laggy)Poor RTP on slots especially new slots with RTP of an average 92%Very bad in this regard I wouldnt advise playing here.

Dont use avoid con artist withdrew a…

• Dont use avoid con artist withdrew a large amount and sent documents of verification disgusting

AWFUL COMPANY and THEFTS

• I won £2000 on casino games Withdrew it and then they instantly suspended my account. Verification documents sent id ultity bill banks statements 3 months including all information they asked for selfie with driving licence and bank card front and back. Ignore all emails 48 hours later told still with compliance no other information could be given. Complaint logged and acknowledged by compliance but no other response about my documents and withdrawal. Complaint submitted to resolver. Don’t use this website I won on my 1st time using the website and there just con artists and stealing money that’s been won fair and square.

Please dont trust this site they cheat…

• Please dont trust this site they cheat and lie apparently ive make 3 accounts then on another day I made 5 accounts all with the same name and date of birth and same address which surly isnt aloud and why would they let m open the account they let you open amd account place a bet then bang close your account and dont refund you then you get a email saying there giving your money to to charity what the hell if yoy trust these you will get your money stolen trust me also go straight to ibas or contact your bank to claim the money

We can agree on this cant we?

• We can agree on this cant we?We intend to back two horses in the same race yet somehow back both in two combined duplicate £80 forecasts. We text them what do we expect with most companies nowadays?No reply not interested tough luck.Yet with Star sports my bet was refunded without deduction in cash immediately .Thank you Jordan. The very best example of an fair and honest company

Scammers

• Scammers have stolen my money and locked me out.

Would rate zero stars if I could all…

• Would rate zero stars if I could all you do is deposit and returns r terrible trying to get bonus to have big win is a joke just eats your money customer service non existent what a joke

Right where do I start

• Right where do I start. This site. Is the worst out there. Do not spend any money here. Basically you can play 1000s and they will justify your play with the old rgn number. And close your account for questioning them. They want your money and thats it. The game play is attrotious. From 3000 I got 1 feature of 21 pound. Asked a member of live chat about this and they fobbed me off with the rgn numbers. And all that crap. Then just closed my account. Without explanation. Just shows dosnt it. They take what they can and then fob u off as quick as possible. This site is not truat worthy. And the live chat are disrespectful.and disgusting sketchy behaviour.

One of the best

• I have to say.. this is one of the best I have used in many years.. I have deposited several times.. I have withdrew several times.. both without incident. The fact I can’t comment on their customer service is a major positive.. because the reason I can’t comment is that I have never needed to speak to them.. it’s been a near perfect experience. I don’t go online to casinos to chat.. I go there to play their casino.. I’m pretty sure I am down a little but honestly.. this is the one I will stick with for now.. no gimmicks no dodgy offers.. just strait up log on and play.. win or lose it works. Would highly recommend this one.